1 Introduction & Scope
dc33 is an online gaming platform operated for users in Bangladesh. We treat your privacy as our top priority. This privacy policy describes what information dc33 collects, how it is used, who it may be shared with, and what your rights are.
This policy applies to the dc33 website, mobile version, and all related services. Please read this policy in full before registering or using our platform. If you have any questions, contact our support team.
2 Information We Collect
Collecting certain information is necessary to manage your account on the dc33 platform, provide services, and ensure security. The categories of information collected are described below:
2.1 Identity & Contact Information
- Full name and date of birth (for age verification — 21+ years)
- Email address
- Mobile number
- Current address
- National ID or passport number (when identity verification is required)
2.2 Financial Transaction Information
- bKash, Nagad, Rocket, or Upay account details (to process transactions)
- Deposit and withdrawal history
- Wallet number and transaction amounts
2.3 Usage Information
- Login time, device type, and operating system
- IP address and browser information
- Time spent on the site and pages viewed
- Game play history and betting details
2.4 Cookies & Similar Technologies
Cookies are used on the dc33 website. Cookies are small data files stored on your device. They are used to keep your login session active, remember your preferences, and improve site functionality. You can manage cookies through your browser settings, though some services may become limited as a result.
3 Purpose of Using Information
Collected information is used only for the legitimate purposes listed below:
- Account registration, management, and verification
- Processing financial transactions and completing deposits and withdrawals
- Ensuring platform security and preventing fraud
- Ensuring responsible gaming and age verification (21+)
- Providing customer support
- Improving service quality and developing new features
- Complying with applicable laws and regulations
- Sending promotional communications with your consent
4 Data Storage & Security
dc33 takes industry-standard technical and organisational measures to protect your personal information. Our security framework includes:
- SSL encryption — all data transfers are encrypted
- Secure server infrastructure and firewall protection
- Restricted staff access — only authorised personnel can access the data they need
- Regular security reviews and system audits
- Data backups and disaster recovery systems
Your information will be retained only as long as necessary to provide services or meet legal obligations. After an account is closed, data will be kept for the period required by applicable law and then securely deleted.
5 Sharing Information with Third Parties
dc33 does not sell or rent your personal information. However, information may be shared with third parties in the limited circumstances below:
5.1 Service Partners
Information may be shared with trusted technology partners for payment processing, technical support, and fraud prevention. These partners operate under our instructions and may not use the information for their own purposes.
5.2 Legal Obligations
Information may be disclosed to authorities when required to comply with court orders, government directives, or applicable law. In such cases, dc33 will endeavour to notify you in advance where legally permitted.
5.3 Business Transfers
In the event of a future business restructuring or acquisition, your information may be transferred. However, the new entity will be required to comply with this same privacy policy.
6 Protection of Payment Information
All financial transactions on dc33 are completed through bKash, Nagad, Rocket, and Upay. We never store your mobile banking PIN or password. Transaction information is used only for providing services and maintaining records.
The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000. A record of every transaction is securely stored and can be used for dispute resolution if needed.
7 Your Rights
As a dc33 user, you have the following rights over your own information:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: In certain circumstances you may request deletion of your information, though this may not be possible where legal obligations exist.
- Right to Restrict Processing: You may object to your information being used for specific purposes.
- Right to Data Portability: You may request a copy of your personal information in a structured format.
- Right to Withdraw Marketing Consent: You may opt out of receiving promotional messages at any time.
To exercise any of the above rights, please contact our support team. We are committed to responding to your request within 30 days.
8 Protection of Minors
The dc33 platform is for users aged 21 and over only. We do not intentionally collect any information from minors. Age is verified at the time of registration. If we are informed that we hold information belonging to a minor, it will be deleted immediately and the associated account will be closed.
9 International Data Transfers
In some cases your information may be stored or processed on servers located outside Bangladesh. Where information is transferred to other countries, we ensure that appropriate safeguards are in place and that your information receives equal protection under this policy.
10 Response to Security Breaches
In the event of a data security breach, dc33 will immediately take the following steps:
- Identify the breach and take immediate containment measures
- Notify affected users as soon as possible
- Provide transparent information about the nature, scope, and associated risks of the breach
- Take the necessary measures to prevent such incidents in the future
11 Links to Other Websites
If the dc33 website contains links to external sites, dc33 is not responsible for the privacy practices of those sites. Visiting any external site will be governed by that site's own privacy policy.
12 Policy Changes & Updates
dc33 reserves the right to review and update this privacy policy as needed. Users will be notified of significant changes by email or through the platform. The updated policy will take effect from the date it is published. Continued use of the site will be considered acceptance of the revised policy.
13 Contact
If you have any questions, comments, or requests regarding your information or this privacy policy, please contact us:
- Live Chat: 24/7 direct support in Bengali
- Email: [email protected]
Our support team is always ready to respond to your requests in both Bengali and English.